[quote="Garlic Pete"]Someone should be there Tuesday through Friday 9:00 am through 3:00 pm U. S. Central time. Because we only have two staffers, there are times when both might be on the phone and calls would then go to message. There are also some times, such as this morning when there were ice storms, that one or the other of our staff may not be in the office even during regular hours.
I did talk to Mary this morning (she battled her way through the ice) and told her that you had been calling. I also talked to both Tricia and Mary a couple of times last week, so I know that our basic infrastructure was working. Mary said she hadn't had any messages on the voice system from anyone named Watkins, but she did mention an incoming phone call this morning with a last name of Watkins while she was on another line.
Mary is going to call the number of the incoming call this morning, hopefully she'll reach you. Please call back and leave a voice message, if you don't get one of the girls. You can also call my cell phone at (661) 343-3691 any time. If I don't answer, please leave me a message and I'll call you back to try to help you out.
Thank you for your patience. We try to be as responsive as we can, but with limited staff and resources, we can't catch every call, unfortunately.
Pete.[/quote]
Pete Thanks I did talk to Mary this morning . I had expected inclement weather might have played a role in their absence and she confirmed that. Again thanks for the reply and attention .