27 inches is new spec in the list I got,have you checked the rails/rollers,take the weight off them and see if they are all good,i.e that the centers are not wallowed out and the flanges are intact or a lump of rock jammed in between them,don't put your hands in between the track and rollers in case it drops suddenly,look inside the track frame and see it is secured to the hard bar,check the idler is not slopping about,see the sprocket is tight as well check the frame alignment.
AJ