acmoc

ACMOC Membership Benefits

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$44 /year ELECTRONIC

$60 /year USA

$77 /year International

SHADY ACMOC BUSINESS!!!!

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5 months 4 weeks ago #257025 by Deebo
Replied by Deebo on topic SHADY ACMOC BUSINESS!!!!

As far as the processing time for checks received, how much time/ money does it take or save to open, make an envelope, pay postage and really piss off a member who may or may not get the check back a few months later.

Also a very good point, again an unintended consequence of erroneously sending out the renewal envelope. It may not make sense as you say but we had to draw a line in the sand and now we’re dealing with our mistake in the implementation. There are lots of tasks which take time, again, which we don’t have an unlimited supply of.. for example also something we didn’t foresee is with the auto renewals. Some guys are paying for membership despite the fact they’ve already renewed automatically so we’ve had to allocate time and develop a process to refund these people who’ve paid double. It’s taken far longer than anticipated to get this going, also the payment software doesn’t remind us of someone who’s first renewal transaction failed (for example if the card is rejected) and then if they subsequently renew we’ve got to keep an eye out for later payments.. which takes time. 

Regards,

Tony 
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5 months 4 weeks ago #257027 by blwatson
Replied by blwatson on topic SHADY ACMOC BUSINESS!!!!
Deebo, are you aware if there is any provision in the current membership renewal arrangement to opt out of auto renewal and just let your membership expire. There could be many reasons other than just being unhappy that could create a situation where someone just chooses not to continue their membership. I did not see where that is an option. What does a current member do that just wants to let their membership expire on the scheduled expiration date?
Thank You 

Bruce

D47U

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5 months 4 weeks ago #257031 by Deebo
Replied by Deebo on topic SHADY ACMOC BUSINESS!!!!

What does a current member do that just wants to let their membership expire on the scheduled expiration date?
Thank You 

Bruce

Hi Bruce,
 Very good question, I’ll look into it and let you know, I had assumed you could untick the auto renewal default when joining/renewing but I don’t see it. Standby!

Regards,

Tony
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5 months 4 weeks ago #257047 by Deebo
Replied by Deebo on topic SHADY ACMOC BUSINESS!!!!
So Bruce, you’ve raised a very interesting point, looks like the consensus on the Board when auto renewal was introduced was to not have a tick box to opt out. It’s certainly an option. Reasons were if we have opt-out, then we will need to continue with reminders and calls regarding how/when to renew, thereby increasing volunteer workload.. on the other hand, we would not have to deal with cancellations or refunds and it simply may be more equitable. So we have a board meeting next Monday and we’ll revisit this point. If anyone has any views on this we’d welcome them!

Regards,

Tony
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5 months 4 weeks ago #257048 by Wombat
Replied by Wombat on topic SHADY ACMOC BUSINESS!!!!
There should not be a box to opt out of auto renewal, instead there needs to be a place/box for a member to cancel their membership. This helps get away from the administrative burden of dealing with renewals. The Club definitely does not have the ability to be getting in volved in needless administrative/repetitive tasks. Directors and committee members energies are better directed towards much more productive and beneficial activities for the members and Club.

Regards, Wombat
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5 months 4 weeks ago - 5 months 4 weeks ago #257049 by willwingo
Replied by willwingo on topic SHADY ACMOC BUSINESS!!!!
I added Caterpillar Corporate to the list to be notified of the business practices of this organization.
Last edit: 5 months 4 weeks ago by willwingo.
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5 months 4 weeks ago #257050 by blwatson
Replied by blwatson on topic SHADY ACMOC BUSINESS!!!!
Thank You Tony for your response. I could just anticipate more valuable volunteer time being spent trying to refund people that did not want to renew their membership but were automatically charged for a renewal. Perhaps a box such as Wombat suggested, where a person can choose to cancel would be an option. Certainly, there is someone smarter than me that can figure out a method that would work out for the majority of members. It is obvious that there are some that will never be happy and prefer to criticize and be negative. 

Bruce

D47U
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5 months 4 weeks ago #257051 by ctsnowfighter
Shady ACMOC BUSINESS?

Welcome to the world of AI, Computers and list goes on and on! Judy Garland in the "wizard of oz" summed it up well - ""Toto, I've a feeling we're not in Kansas anymore".

Many businesses retain various forms of information that is/was considered confidential between the business and customer. This is no longer the case.
EVERYTIME you login, visit a website, make a transaction or purchase, your information is recorded in one form or another. Security in some cases is next to non-existant!

RE: Concerns - valid points - which raises a question - how does one prevent or eliminate that potential?
As examples - how many breeches of private information has been widely publicized? Here in the Untied States of America, our Social Security Accounts have been breeched, our Federal Employee's records from the various agencies breeched, our public and private accounts of all types compromised in one way or another. The list grows exponetially everyday! I doubt the United States of America is the only country facing these issues!

We enjoy the Caterpillar in one form or another - call it nostalgia or the need to keep our machines producing. Even Caterpillar has been and will continue to be impacted by the changes in technology and business trends. The company is not imminue from the same issues the club faces.

The BoD most likely has used the services of a company to provide the method (software) of running the BB, and other business issues. Individual suppliers often have clauses that define and spell out the use of their software/hardware. The disclosures are mind boggling, filled with clauses to release the companies from liability. There is a choice - Accept the Disclosure or Do Not. (I would think there is also a disclosure statement in the ACMOC business model, someone can probably expound on that use agreement.)
Many of these companies that supply the software have integral parts of the program that are not customized to the individual entity.

Many topics in this venue have been directed toward the BoD. Some supportive, some not so. Comments regarding the BB, the use of the website, the store, the financials, etc.
Running a WORLD WIDE CLUB with all of the various rules and regulations, and operated with VOLUNTEERS donating their time and efforts for the benifit of all the users is a daunting task. I ask, "where would this club be today without their dedication"?

CTS
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5 months 4 weeks ago - 5 months 4 weeks ago #257056 by bruce oz
Replied by bruce oz on topic SHADY ACMOC BUSINESS!!!!
 Authorized Transaction for renewable memebership 
Edit - Maybe add by clicking join/renew you agree to these terms 
  
I am not sure if the anniversary date could genarate an email with a reminder that memebership is going to auto renewed orthat  you need to cancel your membership ?
 
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Last edit: 5 months 4 weeks ago by bruce oz.
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5 months 4 weeks ago #257057 by Deebo
Replied by Deebo on topic SHADY ACMOC BUSINESS!!!!
All valid points, some we failed to anticipate.. The payment service that is used is accredited internationally and complies with all current data protections in place.
Here’s a link to their website for those who have any doubts.

docs.stripe.com/security

The default of auto renewal is stated in the small print on the portal and the plan in the future is to be able to have members able to access their ACMOC Stripe account to change/update preferences such as card details, address changes or even auto renewal decisions. Again I reiterate no card details are stored on any ACMOC platforms, the details are handled entirely by Stripe. The decision to have to auto renewal option tick box at time of renewal will be discussed at the coming BOD meeting on May 27. There are pros and cons as we’ve found out with guys renewing manually and then auto renewing but some
members have expressed a preference for a automatic system so they don’t need to bother entering details every year. We can’t please everybody, that is very apparent. I do wish we could placate your vitriol Will, as I’ve said we appreciate constructive criticism and want to work with members not against them! Camaraderie being the heart of any Club..
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